Council support

We want to support adults with social care needs to give them more choice and control over their lives.

You'll be able to choose the support you receive to help you to live an independent and fulfilling life instead of your support being decided for you, 

We provide support to

1. People over 16 with the most complex needs.

2. People over 18:

  • with learning disabilities
  • with mental health problems
  • with physical and sensory impairments
  • who have difficulties related to illness or old age
  • with chronic or severe health problems including HIV/AIDS
  • with drug and alcohol problems

3. We also provide support to carers. See our carers section for details of the support available and how to get it.

How to get support from us

To get any support from the council you'll need a social care needs assessment by a social care professional. Below are the steps you will follow:

1. Contact us

We'll ask you questions to work out what kind of support you might need. Depending on what you tell us, we may direct you to other local support organisations, or may suggest a full assessment of your needs.

2. Needs assessment

We will visit you to talk about your social care needs. Following the assessment, we will work out if you qualify for support from the council.

3. Regaining independence through short term support 

If you qualify for support from us, we may initially provide you with some short-term support to regain your independence.

4. Personal budgets

If you qualify for long-term support from us, you'll be given a personal budget.

Your personal budget is the amount of money that is available to you to get the social care support that you need.

5. Plan your support 

Think about your life goals and how you will achieve them using your personal budget. Your support plan, and the final amount of your personal budget, will then need to be agreed by the Council.

6. Financial assessment

We will then work out if you need to contribute some of your own money towards the total amount of your Personal Budget. What you contribute towards the cost of your social care support will depend on your income and the savings you have.

7. Receive your Direct Payment

You will receive your Personal Budget and start managing your own support.

If you are already receiving a service to meet your social care needs, you will have the opportunity to get a personal budget when you have a review of your support.

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