Health and safety

Keeping you safe and well – wherever you are working from

The Health and Safety Risk Assessment guidance has now been updated, please use the attached forms and disregard previous versions of this information.

Whether you are working from home, or other council site we want to make sure you are working safely. Follow the link below to find out more about making the correct adjustments to your current workplace. Managers  please note the change in guidance following completion of self-assessment by your staff.


London heatwave is here

London Heatwave

This week, the Met Office is forecasting very high temperatures in London this week, going up to 30 degrees celsius by Wednesday.

Whilst most of us would no doubt welcome a generous shot of vitamin D aka sunshine, we want to make sure that you stay safe during this spell of boiling hot weather. Stay sensible and safe and look out for vulnerable people you know during this hot spell, as many of us are at home with the kids and have partners who might have health conditions or self-isolating.

For those of us who have been working from home indoors for prolonged periods, take it easy and don't stay out too much in the peak afternoon heat. For our colleagues who work outside, please see the attached PDF for specific advice on keeping cool.

Enjoy the sun, but stay safe:


  • keep covered up
  • wear cool, loose clothing
  • keep hydrated by drinking plenty of cool, refreshing drinks, i.e. water and squash, not alcohol
  • wear sun cream when out of doors
  • avoid being out of doors at the hottest part of the day (between 12-3pm)
  • be aware of vulnerable persons, i.e. the young, elderly and/or infirm who may need to be monitored more to ensure they do not suffer heat exhaustion, sun stroke or dehydration
  • walk in the shade and try to keep out of the sun between 11am to 3pm
  • wear UV sunglasses, preferably wraparound, to reduce UV exposure to the eyes
  • apply sunscreen of at least SPF15 with UVA protection
  • cover up; wear a hat, light scarf and loose-fitting cotton clothes
  • drink lots of cool drinks and take water with you when travelling
  • working from home, keep cool indoors by closing curtains/blinds on windows that face the sun and opening windows during the cooler times of the day and overnight. Turn off non-essential lights and electrical items as these generate heat.

Health and social care workers should regularly check on vulnerable patients, share sun safety messages, make sure room temperatures are set below 26 degrees and ensure patients have access to cold water and ice.

Please see guidelines on staying safe in the heat for colleagues who work outside here. 

Keep up to date with information from the Met Office here and the latest advice from Public Health England here.

If managers have any other questions about managing your team during a heatwave, please direct them to


COVID-19 staff safety measures introduced at our offices

We recently wrote to all staff on the easing of lockdown restrictions and what that meant for returning to offices. The main message was that everyone who can should continue to work from home, until at least September. Where that is not possible and where there is an exceptional need for staff to come to offices, new measures would be introduced at our offices to keep people safe. We have seen an increase in the number of staff accessing the building and it is really important that people only come to the office on an exceptional basis, and observe social distancing rules at all times.


Colindale social distancing

To ensure that our offices are safe in line with infection control guidance, we are introducing the following measures:

1. Closing all kitchen areas and fridges. Professional advice is that these areas are a major risk of contagion. Water bottles for drinking water will be made available for those staff who have to use the buildings

2. From the main entrance, a keep-left, one-way system will be defined by signage. Lifts are only to be used to go up, stairs to come down and only one person can use a lift at a time. Where this is not possible for medical reasons, please ensure you liaise with Facilities

3. Heads of Service must approve access for staff that need to carry out essential work in the offices (Colindale, Hendon Town Hall and Barnet House), and that list of staff must be supplied to Facilities Management for reference, in advance of any of their staff attempting to access the building. This will allow Facilities Management to carry out a short-term building induction with any staff who need to come into the office to perform essential tasks. In addition, the IT Surgery will continue to operate an appointment-only service for all staff

4. Meeting rooms will be open but are for use by no more than one person at a time and no eating is allowed within meeting rooms. This is because they are enclosed spaces with no opening windows and as a result are major areas of potential contagion. Wipes and anti-viral cleaning spray will be provided so that users can clean the rooms before they leave. We continue to encourage staff to use Microsoft Teams and Skype to conduct any meetings required 5. The 4th floor terrace at the Colindale office will remain open but tables should only be used by one person at a time. If this area is observed to be used inappropriately it will be taken out of use

6. Access to the office for people with personal emergency evacuation plans (PEEPS) must be carefully considered by line managers, supported by a relevant risk assessment carried out by the line manager in consultation with the Safety, Health and Wellbeing Team (SHaW) and Facilities Management. As set out in previous communications, we have kicked off a process to review all of our service areas and buildings. This process will involve undertaking COVID-secure health and safety risk assessments for any changes that are made. Until these assessments are completed, all staff should continue with their COVID-19 working patterns and only come into the office if it is essential. Posters and digital screens in the Colindale office are re-enforcing the new measures. Any major issues caused by these measures should be raised in the first instance with your line manager, or by emailing


Managing your health and safety working from home 

As the COVID-19 (Coronavirus) pandemic progresses, we appreciate most of our employees will be impacted. With most staff having moved to working from home, we are all getting used to new ways of working in a different environment.

The temporary home working self-assessment will seek to address common issues arising from home, working  alone such as stress and isolation. The further guidance will also offer how to arrange work environment and their working hours to minimise hazards and promote a healthy working culture.

The SHaW team have taken industry guidelines and created a COVID-19 (Coronavirus) Home Office Self-Assessment checklists for you to use.

Please follow this link to view the safety guidelines we need to consider when working from home.


*new COVID-19 workstation documents* 17 April 2020



Public Health England release detailed guidance on PPE

In recent weeks, Personal Protective Equipment (PPE) guidance for people who work directly with clients has been critical to ensure services can be delivered safely for both clients and staff.

Public Health England (PHE) have now made more detailed (PPE) guidance available. If you work in a frontline service such as a care home or a day service, please make sure you take the time to review the documents attached below, and fill in a request form if you require PPE.


The PHE guidelines stipulate in detail:


  • New detailed FAQS on exactly the scenarios where PPE must be used, including whether shoes should be covered and if you can re-use your PPE.




You can use the form (in bullet point five) to request supplies of PPE and then email the form to and copy in your Head of Service.

Please be aware that staff requesting PPE will have to pick up any allocated items from our Colindale office.

Finally, please make sure you adopt the following hygiene measures all the time:

  • Wash hands frequently with warm water and soap (for at least 20 seconds) or use a hand sanitizer (with a minimum of 60% alcohol) if you don’t have access to soap.
  • Wash your forearms as well, if they have been exposed
  • Avoid touching your face, nose and eyes
  • Clean surfaces frequently including door handles, rails, hoists etc.

Stay safe.

Are you a frontline worker whose job involves visiting clients?

We now have clear guidance for staff who need to visit vulnerable clients and whether they should be using Personal Protective Equipment (PPE) to do so.

First of all, you should clarify where possible if your client is:

  1. In self-isolation due to COVID-19 and asymptomatic OR self-isolation due to COVID-19 and symptomatic prior to the visit.
  2. Or, where a face to face visit is not essential and explore alternative methods such as telephone or online where possible/appropriate.

If the client is self-isolating but is not showing symptoms (is asymptomatic):

1. Visits can go ahead, and no personal protective equipment is required above and beyond normal good hygiene practices.

2. If a visit is not deemed necessary at this stage contact with the person can be maintained by telephone.

3. Workers should practice tips on preventing spread of infection at all time.


If the client is self-isolating and has symptoms of COVID-19 (i.e. symptomatic):

1. They must be advised to follow the NHS advice.

2. You should also:

• Inform your Manager immediately to seek further advice.

• If a face-to-face visit is deemed necessary, then undertake a full risk assessment in collaboration with your manager and in line with the decision flowchart at the end of this guidance. PPE will be required if close personal contact is required (e.g. bathing, washing or being within 1m distance with a person who has symptoms).

• If a face-to-face visit is not deemed necessary at this stage contact with the person can be maintained by telephone or online.

PPE guidance for frontline staff
PPE guidance

More guidance on PPE for residential living, supported living and home care here.

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