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Complaints

Your complaints, comments and compliments about our services matter to us. We use them to help achieve the high standards we aim for. We welcome all feedback good or bad.

How to complain

If your issue is about something we have not done then you should report it to us.

Report an issue

You can report other issues to us.

Our formal complaints process

 

Our formal complaint process is for when:

  1. you have not been treated with courtesy or fairness
  2. you are unhappy about the standard of service you have received
  3. we have failed to provide a service to which you are entitled
  4. you are unhappy about the action taken by us.

These services have their own complaints processes:

If your issue is not listed above then use our formal complaints form here:

Make a complaint

You can find full details of our complaint procedures in our Corporate complaints policy. We have also published our Management of unreasonable complainant behaviour policy.

We use your information in compliance with our Corporate complaints privacy notice.

 

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