How we deal with noise complaints
We usually try to speak to the person causing the problem, either in person or by letter. In the majority of cases, this works and the problem doesn't happen again.
How we assess a problem
We will usually come to your property and make a judgement.
However, if an officer can't physically witness the problem eg if a noise is intermittent, then you should complete a noise log sheet (Word) in cases where the noise is shouting, screaming, banging, noise from animals, alarms.
On the online form you can upload evidence to support your report to us as:
What happens if the noise is a statutory noise nuisance
We will serve notice to the person responsible for the noise, if we decide it is a statutory noise nuisance. This legally requires them to stop or restrict the noise.
If the problem does not stop or restrict in the time given on the notice, then we can take further steps to stop the noise.
This may include taking away stereos, drum kits, amplifiers, TV's and other equipment. The owner or occupier of the premises will then be charged for the cost of the work (including VAT) plus our administration costs. The owner or occupier can also be prosecuted.
An abatement notice under Section 80 on the Environmental Protection Act 1990 on the person responsible for the noise which will legally requires them to stop or restrict the nuisance.
'Statutory noise nuisance' explained
For a noise to be considered a statutory noise nuisance, it has to be at a higher threshold other than something inconvenient or mildly irritating.
It needs to interfere with the average person’s use of or enjoyment of premises or be harmful to health.
There is no official time when people are allowed to make noise but it does have bearing on whether a noise is a statutory nuisance.
For example, a level of noise that during the day would not interfere with watching television or holding a conversation may not be a statutory nuisance; however, if the same level of noise occurred at night preventing someone from sleeping, then it may be a statutory nuisance.
Re Ltd Noise and Nuisance Service
During normal office hours from 9am to 5pm telephone 020 8359 7995
Outside of normal office hours telephone 020 8359 2000 option 2 or
07958 513 459 at the following times:
- Wednesday 8pm to Thursday 1am
- Friday 8pm to Saturday 4am
- Saturday 12pm to Sunday 4am
- Sunday 10am to Monday 3am