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Complaints

Your complaints, comments and compliments about our services matter to us. We use them to help achieve the high standards we aim for. We welcome all feedback good or bad.

How to complain

If your issue is about something we have not done then you should report it to us.

Report an issue

You can report other issues to us

Our formal complaints process

Our formal complaint process is for when:

  1. you have not been treated with courtesy or fairness
  2. you are unhappy about the standard of service you have received
  3. we have failed to provide a service to which you are entitled
  4. you are unhappy about the action taken by us.

These services have their own complaints processes:

If your issue is not listed above then use our formal complaints form

We aim to respond to all Stage 1 complaints within 10 working days and all Stage 2 complaints within 30 working days.

We aim to respond to all Local Government and Social Care Ombudsman (LGSCO) complaints by the time specified by the LGSCO.  

You can find full details of our complaint procedures in our Corporate complaints policy (PDF, 246 KB)

We have also published our Management of unreasonable complainant behaviour policy (PDF, 508 KB)

We use your information in compliance with our Corporate complaints privacy notice

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